🚚 Orders dispatched from Brooklyn · Columbus · Reno|🔄 30-day in-home trial|✉️ Concierge support: care@fauxfloras.com
ORDER CONCIERGE & CARE
Enter your order details below to check live carrier transit updates, and review our step-by-step unboxing guide to bring your pieces to full architectural volume.
Check status using the order confirmation code sent to your email.
Essential Botanical Technique
All botanical pieces are compressed carefully to ensure safe transit. Follow these 4 simple steps to reveal their full, lifelike botanical volume.
Keep the planter upright on the floor. Carefully slice transit packing tape and slide the protective outer sleeve downward. Do not pull by the upper stems.
Working from the base upward, gently bend the lowest tier of branches outward at a 45-degree angle to establish the foundational width of the tree.
Gently twist and curve the upper leaves so their silk tops face upward toward natural window light. Each inner wire core holds whatever curve you set.
Empty the included bag of preserved natural green moss evenly across the surface of the weighted pot to conceal the base and add organic realism.
Long-Term Maintenance
Every 2–3 months, use a hairdryer on the cool, low setting from about 12 inches away to blow away settled dust. For deeper cleaning, gently wipe leaves with a slightly damp microfiber cloth. Never use harsh chemical cleaners.
Yes. Our botanicals feature UV-inhibiting polymers infused directly into the silk fiber during casting, preventing fading and brittleness. For outdoor use, we recommend keeping them in covered patios or loggias away from standing water.
Because our foliage uses memory polymer silk, a 5-second burst of steam from a handheld clothing steamer (or warm air from a hairdryer) will immediately relax the fibers back to their original smooth curve.
Our Brooklyn concierge team is here to help 7 days a week. Simply email care@fauxfloras.com with your order number, and we will issue an immediate replacement or carrier claim within 1 business day.