Standard delivery takes 4–6 business days and is complimentary on orders over $150. Express delivery arrives in 1–2 business days for $12. We ship across the US, Canada, UK, and EU; duties and taxes are calculated at checkout where applicable.
You can return any botanical within 30 days of delivery, for any reason. Items should be unused and in original packaging. Refunds are issued to your original payment method within 5 business days of the piece reaching our studio.
Yes. Foliage is tinted in small batches on real-touch polymer and silk, trunks are wrapped by hand from natural materials, and every tree is shaped branch by branch — so no two are identical. Most guests need to touch a leaf to know.
Our foliage is made with UV-resistant materials for indoor and covered outdoor use. To keep colours at their best, avoid prolonged direct sunlight through south-facing glass. Every botanical is covered by our 2-year colour guarantee.
Dust lightly with a dry microfiber cloth or a hairdryer on cool every few weeks. There is no watering, pruning, or feeding — ever. For a deeper clean, wipe leaves with a slightly damp cloth and let air dry. The full routine — dusting, UV placement, seasonal storage — is in our care & lifespan guide.
Our botanicals carry no pollen, so they are friendly for allergy sufferers. Materials are non-toxic, but they are not for consumption — keep stems out of reach of pets and small children who like to chew. UV stabilizers, REACH and NFPA 701 details live in our safety & certifications section.
Evergreen Circle is our $49/year membership: unlimited free shipping, 72-hour early access to new botanicals, 10% member pricing, a birthday gift, and concierge support. You can join the Circle here and cancel anytime in one click from your account.
We accept Visa, Mastercard, and American Express credit or debit cards, plus PayPal, Apple Pay, and Klarna instalments. All payments run through 256-bit SSL, PCI DSS compliant checkout. Review your cart any time on the checkout page.